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City of Spokane Turns to Integrated Justice

Spokane, WA

Industry

Integrated Justice

Challenge

The City of Spokane was searching for a new case management system with seamless communication and integrated data sharing.

Solution

Spokane chose eSeries for its flexibility and configurability, and today, their system is a model of efficiency and integration for cities around the country to follow.

Product

eCourt, eDefender, eProsecutor, eSupervision

my.spokanecity.org/
229K
Population
2nd
most populous city in state
600+
cases seen per day

"The point is, you can do whatever you want with this platform..."

Matt Moore

Legal IT Supervisor @ City of Spokane

spokane-courthouse

About Spokane

Deep in inland eastern Washington, not far from the Idaho border, you’ll find the city of Spokane. With its 229,000 residents, Spokane is the second most populous city in the state and the hub of Spokane County. Behind the scenes, a small team is quietly improving the way justice is administered by leveraging Journal Technologies’ eSeries solutions in some unique and noteworthy ways.

The Challenge

The City of Spokane is home to a high-volume municipal court, with 3 judges and 3 commissioners each seeing about 100 cases per day. In 2017, the biggest challenge they faced was the fragmented communication between justice partner organizations; data silos hindered the efficiency of courts, supervision agencies, defenders, and other offices. They began searching for a new case management system with seamless communication and integrated data sharing.

The Solution

Spokane chose Journal’s eSeries platform because of its flexibility, configurability, and powerful data-sharing capabilities. Spokane implemented eCourt, eProsecutor, eDefender, and eSupervision, using a phased rollout plan to ensure a successful launch for each of their integrated systems. eCourt was launched in March 2021, and the remaining systems were launched in September 2022, which provided the city with the necessary time to manage and iterate workflows and identify any errors. That feedback was shared with the Journal team and allowed Journal to better customize the solution. 

In this video, Hear from Matt Moore, Information Systems Supervisor, about how Spokane is using APIs and data exchanges to create a more comprehensive view of the justice system.