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State of Connecticut Looks to the Future with eSeries

Waterbury, CT

Industry

Integrated Justice

Challenge

In 2016, the Connecticut Board of Pardons & Paroles was two years behind in processing pardon applications.

Solution

The Board went live with eSeries in 2020, and they've been able to process far more pardon applications per year ever since.

Product

eCourt, eSupervision

portal.ct.gov/bopp
+800
pardon apps processed per year
+30%
increase in accurate submissions
$3.6K+
saved annually on postage

"I can’t say enough about the support of Journal in assisting with eSeries and still being there for us. When we have requests to upgrade, create new workflows, or add certain reports to the system, it’s easy to communicate that."

Tara Brooks

Parole Supervisor @ State of Connecticut

Waterbury, CT

About the Customer

Nestled in the heart of Connecticut along Interstate 84 is Waterbury, a city with a storied history as the nation’s leading brassware manufacturer. Head to “the Brass City” and you’ll also find the Connecticut Board of Pardons and Paroles, responsible for making sure each of the state’s 3.6 million residents is treated fairly. That’s no small task, but parole supervisor Tara Brooks is up to the challenge - and her unit is working to transform the future of pardons in Connecticut.

The Challenge

In 2016, the Connecticut Board of Pardons and Paroles was two years behind in processing pardon applications. Tracking residents who had been granted pardons was almost impossible with their paper-based system, and the state needed a web-based system that would improve pardon application efficiency and tracking. Given the novelty of a web-based pardon system, any potential implementation also presented a steep learning curve for the selected partner.

The Solution

The Connecticut Board of Pardons and Paroles chose Journal Technologies because of their constant and open communication, which was key to resolving the above challenges. The teams had weekly video conferences, and Journal’s implementation team flew out to Connecticut several times throughout configuration and testing.

The Board of Pardons and Paroles went live with eSeries in January of 2020, and the number of pardon applications processed per year has increased from 1,400 to nearly 2,200 - and accurate submissions have increased by 30%. The open communication has also continued post-implementation, which allows Connecticut to easily upgrade their system or create new workflows.